Privacy Policy

Last Updated: August 13, 2026

1. Introduction

Franchise Level Up (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an application or inquiry, or otherwise interact with our franchise discovery consulting services.

By using our website or services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit personal information.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact information (name, email address, phone number, mailing address)
• Application and inquiry details (goals, capital range, timeline, background information)
• Communication content (messages, emails, call notes, or form submissions)
• Payment and billing information (if applicable for service engagement)

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

We may receive information from service providers (such as form and CRM platforms), analytics providers, or publicly available sources, consistent with applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To review and respond to applications and inquiries
• To provide franchise discovery consulting services and related support
• To communicate with you about your application, services, or updates (including via SMS/text message as described below)
• To process payments and manage client relationships
• To improve our website, services, and user experience
• To comply with legal obligations and enforce our agreements
• To protect the security and integrity of our services
• For marketing and promotional communications (with your consent or as otherwise permitted by law)

4. How We Share Your Information

We do not sell your personal information in the traditional sense. We may share information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, CRM, email, payment processing, analytics, or other business functions (under contractual obligations to protect your data).
• Franchise Brands & Funding Partners: With your explicit consent or as necessary to fulfill the consulting engagement (e.g., introductions to franchise development teams or lenders).
• Legal Requirements: When required by law, subpoena, court order, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We require service providers to process personal information only for the purposes for which it was shared and in accordance with applicable privacy laws. We will not sell or share your phone number or SMS-related data with third parties for marketing purposes.

5. SMS / Text Messaging

By providing your phone number and using our website contact forms, you agree to receive SMS messages from Franchise Level Up. These messages may relate to product offers, sales, scheduling and reminders, service requests, franchise opportunities, appointment scheduling, and appointment reminders at the phone number provided. We will not sell or share your phone number or SMS-related data with third parties for marketing purposes. You can opt out at any time by replying STOP.

Message and data rates may apply. Message frequency varies. For help, reply HELP or contact us using the information below. Opting out of SMS messages will not affect other communications (such as email) unless you also request to opt out of those channels.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. These technologies help us understand how the site is used, remember your preferences, and improve performance.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. We do not currently respond to “Do Not Track” browser signals in a uniform manner across all browsers.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are intended for adults exploring franchise ownership. We do not knowingly collect personal information from children under the age of 13 (or under 16 where required by applicable law). If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a child may contact us using the information below.

10. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These rights may include:

• Right to Know / Access: Request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected from you (subject to certain exceptions).
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: Opt out of the “sale” or “sharing” of personal information (as those terms are defined under applicable state laws, including for targeted advertising purposes).
• Right to Limit Use of Sensitive Personal Information: (Where applicable under CPRA and similar laws.)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

California Residents (CCPA/CPRA)

If you are a California resident, you have the rights described above under the California Consumer Privacy Act (as amended by the California Privacy Rights Act). We do not sell personal information for monetary consideration. We may “share” personal information for cross-context behavioral advertising purposes as defined under California law; you may opt out of such sharing.

To exercise your rights, please contact us using the methods below. We will verify your identity before processing certain requests. You may also designate an authorized agent to submit requests on your behalf.

Other State Residents

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. We will honor applicable state law rights upon verified request.

11. Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional or service-related messages related to your application or engagement.

For SMS/text message opt-out instructions, please see the “SMS / Text Messaging” section above.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

13. International Users

Our services are directed to individuals in the United States. If you access our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the Policy was last revised. We encourage you to review this page periodically. Continued use of our website or services after changes become effective constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to make a request, please contact us at:

Franchise Level Up
Email: [email protected]

For California residents submitting requests under the CCPA/CPRA, you may also use the contact methods above. We will respond to verifiable consumer requests within the timeframes required by applicable law.